Product Recalls
Telebrands Corporation's Therma Scarf
CPSC No. RP100132
For Immediate Release Firm's Recall Hotline: (800) 777-4034
March 10, 2010 CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
HC Media Contact: (613) 957-2983
Telebrands Recalls Therma Scarf with Microwaveable Heat Packs Due to Fire and Burn Hazards
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed.
Name of product: Therma Scarf
Units: About 98,500 in the United States and about 1,500 in Canada
Importer: Telebrands Corp., of Fairfield, N.J.
Hazard: The heat packs can overheat when heated in a microwave oven, posing a fire and burn hazard to consumers.
Incidents/Injuries: The firm has received seven reports of overheating, including five fires, three of which resulted in property damage to the microwave. Two of the incidents were in Canada. No injuries have been reported.
Description: The recalled scarves have pockets and microwaveable heat packs composed of flax seeds. The scarves are made of polyester/cotton, and were sold in black and camel colors.
Sold at: Bed Bath & BeyondŽ stores, As Seen on TV retail kiosks in shopping malls nationwide, through direct response television and over the internet at www.thermascarf.com and www.asseenontvguys.com from October 2009 through January 2010 for between $20 and $25.
Manufactured in: China
Remedy: Consumers should immediately stop using the recalled Therma Scarf and return it to the place of purchase for a full refund. If purchased through the infomercial or over the internet, consumers will be contacted by Telebrands with instructions on how to obtain a full refund.
Consumer Contact: For additional information, contact Telebrands at (800) 777-4034 between 9 a.m. and 6 p.m. ET or visit the firm's Web site at www.telebrands.com.
CPSC is still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please tell us about it by visiting https://www.cpsc.gov/cgibin/incident.aspx
Customer Question and Answer Script
Q. Why is the firm conducting this recall?
A. We are conducting this recall to keep our customer's safe
and prevent injuries by removing the problem products.
Q. How can I tell if my product is affected by the recall?
A. Look on the label which is inside the zippered pouch on the part that goes around the neck, and it will have our company's name, Telebrands, with the address in Fairfield, NJ.
Q. How can I take advantage of the recall?
A. Return it to the retail store where purchased for a full refund. If purchased through the infomercial or over the internet at www.thermascarf.com, consumers will be contacted by Telebrands with instructions on how to obtain a refund.
Q. What is the problem with my product?
A. The heat packs can overheat when heated in a microwave oven, posing a burn and fire hazard to consumers.
Q. My product appears to be operating okay. Can I continue to use it?
A. No. We are asking all customers to immediately stop using the product and participate in the recall by returning the product for a refund.
Q. I no longer have the receipt for the product. Can I still return it?
A. Yes. You can still return the product without a receipt.
Q. Will I receive a refund for the product?
A. Yes. You will receive a full refund for the purchase price of the product to include shipping and handling if purchased directly from Telebrands.
Q. Can I repair the product myself?
A. No. Please return it for a full refund.
Q. I received the product as a gift and do not know where it was purchased. Where should I return it?
A. Please contact Telebrands at 800-777-4034 between 9:00 am and 6:00 pm Eastern Time, Monday - Friday, for instructions on how to obtain a refund.
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