Contact Us
For Consumers
Telebrands As Seen On TV
Invention Channel Catalog
(Ordering Information, Contact Information and
Purchasing Policy)
For Wholesalers and Retailers: Click here
for more information
International Distribution Information: Click here for more information
ORDERING INFORMATION
When purchasing form Telebrands,
there are two ways to order:
1. Online
Start by
selecting one of our great products.
Then, shop with confidence, knowing your credit card information is secured through Thawte, one of the most trusted names in secure online transactions. Our InventionChannel.com site uses the latest encryption technology to keep your information. This means your credit card information is safe and is protected.
2. Phone
Call one of our friendly, helpful representatives at 973-227-8777 or 1-800-777-4034. They are standing by Monday to Friday 9 a.m. to 5 p.m. Eastern time to help you.
3. Mail
Send a check or money order, along with the name, quantity, and price of the product you are ordering, along with the appropriate shipping and handling charges. Checks may require a 21-day period to clear before the order can be shipped. For faster shipping, we suggest paying by cashier's check or money order. Send your payment for the total amount (be sure to include shipping/handling costs*) in U.S. dollars only to:
Telebrands Order - Dept. NET905
One Telebrands Plaza
Fairfield, NJ 07004
Please make your check or money order payable to Telebrands
*Please note that in order to receive any “buy one get one free” offers, you must include separate shipping and handling for the second item. If no additional shipping is included in your check, only your original product will be shipped.
Your Satisfaction is 100% Guaranteed
If you are dissatisfied with any merchandise from The Invention Channel.com for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. See purchasing/return policy for more information. Exceptions may apply.
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PURCHASING POLICY
(1) PRODUCT SALES & DELIVERY: Most orders are
shipped within 1 week of receipt. However, depending
of demand for the product, some items may require up
to six weeks for shipping. You should allow
additional times for the shipping of products from
our warehouse to you.
IMPORTANT NOTE: Customers mailing in a check
or a money order must have paid separate shipping
and handling for the second item in a "buy one get
one free" offer. If no additional shipping is
included in your check, only your original product
will be shipped.
(2) CANCELED ORDERS: Orders can be canceled
by calling 973-227-8777
only prior to payment processing. Orders that are
being packaged for shipping, can not be canceled.
You must include order confirmation number.
(3) BACK-ORDERS: If your order cannot be
shipped within the stated delivery date, we will
notify you of the expected ship date.
(4) 30 DAY GUARANTEE ON RETURNS & EXCHANGES:
We will gladly accept any return within 30 days,
provided the item is in new or like-new condition
(see exceptions below). We will only issue a refund
or send a replacement as needed once the item has
been received in our warehouse.
Exceptions to our return policy:
* Intimate apparel (such as the Natural Bra) are not
returnable for refund due to health and sanitation
reasons. We will, however, send you a free
replacement of any bra that you receive in a
defective state (ie. ripped, torn, or broken).
* Consumable items (such as products that can be
diminished or used up) are not returnable once they
have been opened. However, we will accept a return
for any unused and unopened consumable item.
* All items must be returned in their original
packaging along with all accessories, parts, and
instructions manuals that were shipped with your
original order. Our 30-day return policy starts from
the day your product is received. We need to have
the return package postmarked within 30 days of the
date that your item was delivered (regardless of
what date the product was first used).
* Shipping and handling costs are non-refundable
* VHS Videos and DVDs may only be exchanged in the
event of a manufacture defect.
Note: If we receive your item back in
our warehouse and it does not meet our return policy
terms, then we will not issue you a refund or send
you a replacement. Such a return also will not be
sent back to you.
Returning Information
Follow return information which is shipped with each
package.
Send all returns to the address indicated on your
shipping information. Ship returns to Telebrands via a GROUND method that can be
tracked (UPS ground / FedEx Ground / USPS Priority
mail).
Along with your return, be sure to include the
following:
A. Your order number and/or your complete name,
address, and email address
B. A detailed explanation regarding your reason for
returning the item(s)
C. Information about whether you would like a refund
or a replacement
- No other paperwork, invoice, or preauthorization
is needed for your return.
(5) US POSTAL MAIL
IN
ORDERS: Upon receipt
of your check, we
may wait up to 21 days
for the check to clear
before we can ship
your order. For faster
shipping, we suggest
you pay by cashier's
check or money order.
Send your payment
for the total amount
(be sure to include
shipping/handling
costs) in US dollars
only to:
Telebrands Order - Dept. NET905
One Telebrands Plaza
Fairfield, NJ 07004
Please make your check or money order payable to
Telebrands
A fee of $20.00 will be assessed to all bounced
check.
CONTACT
INFORMATION
If you ordered from a toll free 1-800 number that
was provided in a commercial that you saw on TV, or
you ordered directly from one of our product-devoted
websites (i.e., www.whitelight.com ,
www.walletowl.com ):
Call 973-227-8777 or 1-800-777-4034
Monday through Friday
9:00am to 5:00pm East Coast Time
(6) PRICING & AVAILABILITY: All pricing and
product availability are subject to change. Product
may be substituted for the same like kind and
quality at any time.
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PRIVACY POLICY
Information About You: We collect several types of information on our Site.
We collect "Personal Information", which generally speaking is information
that can be used to identify you individually, such as your name and
address. We also collect "Non-personal Information", which is information
about you that does not itself identify you individually. Examples of
Non-personal Information include age range and gender. We also collect
"Aggregate Information", which is information about use of our site, such
as pages visited on our Site. The information we collect depends on what
services you use on our Site.
Customer Service Correspondence: We may collect information that identifies
you personally when you submit comments, questions or suggestions to our
Customer Service department.
Use of Your Personal and Non-Personal Information: Except as disclosed in
this policy, we do not sell or disclose information that identifies our
guests personally or makes it possible for other parties to contact them
directly without our guests' consent. We may use, sell, disclose, or
otherwise dispose of Personal Information we collect in the following
circumstances:
Internal Analysis and Promotions: We may use information about you for our
own internal statistical, design, operational purposes such as to estimate
our audience size; measure aggregate traffic patterns; and understand
demographic, customer interest, purchasing and other trends among our
guests and customers. We may also use your Personal Information for the
marketing and/or promotion of our products or services. We may outsource
all of these tasks to third parties on a confidential basis. If you have
recieved an email from any members of the Telebrands Corporation, and you
wish to no longer recieve emails, please click the unsubscribe link found
at the bottom of the email. You will recieve a confirmation email in which
you will find a link that you must click on in order to complete the
unsubscribe process.
Co-Branded Service Offerings: We may share this information with certain
businesses with whom Telebrands has formed a strategic alliance. You may be
able to identify these businesses because Telebrands has authorized them to
display co-branded Web pages or links to Telebrands. These strategic
partners are requested to clearly state their own privacy policies on their
own web sites or promotional materials. If you do not want to have your
personal information shared with these businesses you may click here.
Transaction Processing: We may use your Personal Information to create a
convenient and easy-to-use shopping process that includes an online
"shopping cart" that allows you to track selected products and proceed
through purchase. Also we may share transactional information with entities
as is necessary to process credit card payments or other purchasing or
delivery systems.
Third-Party Offers: We may arrange to have marketing and promotional
information of other companies sent to you that we think might be of
interest to you.
Legal Requirement: We may disclose personal information if required to do
so by law or in the good-faith belief that such action is necessary to: (a)
conform with the law, respond to claims or comply with legal process served
on our company or the Site; (b) protect and defend our rights or property,
the Site, our employees, guests or the public.
Company Sale: Information collected through our Site is considered a trade
secret of Telebrands. As the owner of such information, we may disclose or
sell such information as an asset of the company in conjunction with the
sale to a third party of our company or a portion of our assets.
Customer Service Correspondence: We may collect information that identifies
you personally when you submit comments, questions or suggestions to our
Customer Service department.
Links to Other Sites: Please be aware that we provide links to third-party
Web sites as a service to our guests, and that we are not responsible for
the content or information collection practices of those pages. Please note
that these Web sites' privacy policies may differ from those of Telebrands.
We encourage your to review and understand their privacy practices before
providing them with information.
Children: Our Site is a general audience site that is not designed nor
intended to collect Personal Information from children under the age of 13.
To respect the privacy of children and to comply with the Children's Online
Privacy Protection Act, children under the age of 13 should not provide any
Personal Information on this Site. We ask that parents supervise their
children while online.
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Wholesale
inquiries within the United States
Large Retailers in the USA
If you a retailer with more than 10 stores and you
need to contact a sales person, please find the
contact information below:
Office phone: (973) 244-0400
Office Fax: (973) 244-0244
Small Retailers in the USA
If you are a retailer with 10 stores or less and you
wish to purchase products on a wholesale basis using
your credit card, please visit
www.TelebrandsWholesale.com All the product
information that you need is available in that area
and you can place your orders online.
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International Distribution Inquiries
International (outside of the
USA)
To become an International Distributor of
Telebrands products, or for all international sales,
email
international@telebrands.com
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